At Tom Gutie, we are committed to ensuring your piece reflects our standards of excellence. Should your selection not meet your expectations, you may initiate a return request.

Return Window: You may initiate a request within 5 days of receiving your order. After this period, returns can no longer be processed.

Conditions: Returns are only valid if the chosen size does not align perfectly with your requirements. In such cases, our team will evaluate the piece to ensure the fit is impeccable. To be eligible, pieces must be in their original condition: unworn, unused, unaltered, and in perfect state with all original tags and packaging intact.

Bespoke Pieces: Please note that due to their unique nature, Bespoke pieces are final and are not eligible for return.

To Initiate a Request: To provide you with a personalized solution, please contact our customer service team via email. To assist our specialists in their evaluation, we kindly ask you to include photographs and videos of the piece. Once reviewed, you will receive a return authorization and detailed instructions to proceed.

Sartorial Inquiry: info@tomgutie.com

Registration is not required to make an online purchase or to track the status of your order. However, we recommend creating an account to easily manage your information and view more comprehensive details regarding your order status.

To stay informed about our latest collections and exclusive updates, simply enter your email address in the newsletter field located in the footer of our website. Once subscribed, you will receive an automatic welcome email, followed by our upcoming news and curated content.

If you wish to stop receiving our updates, every email we send includes an "Unsubscribe" link at the bottom. By clicking this link, you will be automatically removed from our mailing list. You may also unsubscribe at any time by contacting the customer service team.

You may cancel your order by submitting a request via email to info@tomgutie.com with the subject “Order Cancellation.”
Requests are accepted up to two days after the purchase date. After this period, we are no longer able to accommodate cancellations as your order will have entered the preparation or production phase.

We are pleased to offer the convenience of returning your online selections at our Boutique. Please consider the return window time; returns cannot be processed beyond this period. This service is exclusively available for pieces acquired directly through our official website, tomgutie.com. Our specialists will verify the authenticity and origin of the purchase before proceeding with the return.

If you receive a damaged product, you must contact our customer service team via email at info@tomgutie.com within 5 days of receipt to arrange for a replacement, repair, or refund. All requests are subject to our Terms and Conditions to ensure the integrity of our pieces.

If you receive an incorrect product, please follow the standard return process by contacting our customer service team via email at info@tomgutie.com to arrange for a replacement. All requests are subject to our Terms and Conditions.

For this request, we recommend contacting us directly via email or phone. Our team will assist you in updating your selection. Please note that each request is subject to evaluation based on the shipping stage and logistics.
Digital Concierge: (+51) 961 638 463 , we are also available via WhatsApp
Inquiry via Email: info@tomgutie.com

Yes, you may. A consultant can assist you via WhatsApp or email to resolve any inquiries and guide you through your purchase. We are dedicated to providing a personalized experience.
Digital Concierge: (+51) 961 638 463
Inquiry via Email: info@tomgutie.com

If you wish to modify your shipping address, please contact our team at info@tomgutie.com. The possibility of a change depends on the nature of your order.


Bespoke Pieces: For pieces made to order, address modifications are only valid until you are notified that your piece is ready. Once the piece is completed and prepared for transit, we are unable to redirect the shipment.

In-Stock Collections: For available pieces, any change of address is subject to evaluation depending on the processing stage. If the order has already been dispatched, no further modifications can be made.
Sartorial Inquiry: info@tomgutie.com

We work with major transportation providers to enable us to deliver quickly from our warehouse to your home. However, delays may occasionally occur. If this happens, please do not hesitate to contact our customer service team.

At Tom Gutie, we ensure your pieces reach you with the same care with which they were crafted.

In-Stock Collections: Orders for available pieces are processed and dispatched according to your location:

• Lima: Delivery within 2 business days.
• Provinces (Peru): Delivery within 2 to 3 business days.
• International: Delivery within 3 to 7 business days.

Bespoke Services: For personalized or specially requested pieces, please allow 10 to 15 business days for production. Please note that this timeframe may vary for unique pieces or limited edition pieces. Once your piece is completed, the delivery times remain as stated above. You will receive a personal notification as soon as your piece is ready for transit.

Global Concierge: Should you require expedited shipping or specific delivery arrangements, please contact us.

• Sartorial Inquiry: info@tomgutie.com
• Digital Concierge: (+51) 961 638 463 , we are also available via WhatsApp